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FAQs

Ordering

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s tracking portal.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

Do you ship internationally?

Yes! We offer international shipping to many countries. Shipping times and costs may vary based on your location.

How long does shipping take?

Shipping times depend on your location and the selected shipping method. Typically, orders are processed within 1-3 business days, and delivery can take anywhere from 5-15 business days. You’ll receive tracking information once your order is dispatched.

Returns and Refunds

What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving the product, provided it is unused and in its original packaging. Visit our Returns & Refunds page for more details.

Do you offer discounts or promotions?

Yes! We frequently run promotions, discounts, and special offers. Sign up for our newsletter to stay updated on exclusive deals and new product launches.